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Our products come with a comprehensive 12 month warranty against manufacturers defects. Proof of purchase is required. This does not cover general wear and tear or misuse or accidental damage. Whilst our products are made for children, they are not indestructible, in fact some, such as our mobile lights, are quite delicate & should be kept away from little hands. For further warranty information please contact us: firstname.lastname@example.org.
How much is postage?
Postage is a flat rate of $8.95 by standard post to any where in Australia and $12.95 express postage.You will also receive FREE shipping if your order is over $150. This excludes bulky items such as Handmade Tee pees and personalised night lights. All options include a tracking number and signature on delivery. If you are not home at the time of delivery, the postie will leave a card in your letterbox to let you know delivery was attempted.
Please be aware that if you have ordered an in stock item and a pre-order item, both/all items will ship together once the pre order item/s arrives. If you would like the in stock item/s to arrive sooner, please make two (2) separate transactions (order them separately).
When will my parcel arrive?
I will usually post same or next day that you place your order, with Australia Post. Their timeframes are 1-5 business days. Express postage is 1-2 days.
Do you post internationally?
Yes we do. When you arrive at check out, your postage will be calculated by which country you have choosen to ship to. Otherwise you can email email@example.com for a shipping quote to your country. You will have an option of normal airmail or registered airmail, which includes a tracking number.
Yes, they sure do. If you want to light your child's room, check out our Sleepy Lights, Mobile Lights, Personalised Night Lights and Kids String Lights.
Sleepy Light's are one of our best sellers. When the white light is chosen using the included remote control they light up the whole room, it will actually be enough light to read stories by. You are also able to dim the light right down, to a level that is perfect to be left on all night and turn nightmares into dreams and monsters into mermaids.
How safe are your night light's?
All of our night lights use LED lights, which means they will never get hot. This is fantastic if you need to leave your light on all night, (like I do for kiddie bathroom visits) it is very safe to do so.
LED lights also use such a small amount of power (0.2 Watts), this means they are very low voltage. I also consult with an electrician, to make sure every product I stock meets and exceeds safety standards.
What happens if the bulb blows, can I replace it?
LED lights do not blow like normal light bulbs. As LEDs do not get hot, they do not 'burn' themselves out. Most LEDs have a life span of up to 100 000 hours. That is 11 years if you never switched it off! So they are designed to never need replacing.
My battery operated night light is just doing the colour red, is it faulty?
This is a very common question we are asked. But, not to worry. Your light is not broken or faulty. It simply needs new batteries. Depending on the quality of the batteries and which light you have, will depend on the battery life span. I have found alkaline rechargeable batteries to be the ones to work best). When the lights begin to run low on battery power, the first colours to drop out will be the greens and yellows, as they use the most power. This is followed by the blue and purple lights, until you're finally left with just a dull red light. This is because the red colour uses the least amount of power, so it is the last colour to stop working. The only reason the lights ever do this is from batteries going flat.
Are your lights battery operated or plug in?
We have plenty of both! Including dual powered light. We also have a range that are rechargeable. Feel free to email us with your specific needs firstname.lastname@example.org.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply contact us via email: email@example.com or call us on: 1300 901 590. We'll notify you via e-mail of your refund once we've received and processed the returned item(s).
Did you receive the wrong item?
We apologise for any inconvenience. if you have received the wrong item, simply login to your account view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we have received your request. Please provide a description of the wrong item you received. We will pay for postage for you to return your item to us and once we have received the item, your correct item will be sent to you right away. All postage costs are to be paid by us.